In this unprecedented situation, we continuously face difficult decisions that affect the community. With the uncertainty that we are all facing at hand, and the importance we place on civic responsibility and to the health of all of its members, we have decided to refund all held tickets of our 2021 event. We, the Board and Producers, agree that we will not be hosting a 2021 event. This decision has not been made without heavy hearts. We recognize that as the months pass, your situation mentally, physically, emotionally, and financially has been affected in different ways.
As you know, Hyperborea is run entirely through the incredible efforts of our volunteers, and it is funded entirely through ticket sales. Although you live the Hyperborea experience over the course of a few days, there are yearly operating expenses that also help make this event possible. With no other source of income this year we turn to you, our community, for donations. Being able to gather all together again and secure the survival of Hyperborea for years to come is our number one priority and we need your help to get there. We are depending on the extraordinary generosity of our community to ensure we can all co-create the beautiful collaborative experience that is Hyperborea once again.
We are asking any of our community members that are financially able to, to donate their held ticket to Hyperborea. This is going to be a challenging year for us, as we know it will be for you, but we will get through it together. With your support, we can make sure that Hyperborea returns at a time when we are all going to need it more than ever. We hope you can see that donating to Hyperborea is not only a gift for yourself but also one for the entire current and future community.
We will keep the refund option open for until the end of May 2021.
How do I donate my ticket?
For those of you who are able to donate their held ticket, no action is required. Thank you, from the very bottom of our hearts. The amount that you paid for your ticket will automatically be rolled into a donation in the amount of your ticket.
I want to donate a different amount (than the ticket price); how can I do this?
For those who wish to donate an amount other than their full held ticket amount, you can send an e-transfer to: firstname.lastname@example.org This has been set up for direct deposit and will be used towards ensuring the future of Hyperborea.
How do I request a refund?
For those of you who need your ticket refunded and are unable to donate, please continue reading for the refund process. We understand that the past year has been difficult.
Just as they were bought separately, tickets and vehicle passes need to be refunded separately. This means there are a few clicks to go through, but you will receive a full refund (including fees) for each.
Please note that refunds will take 7-10 business days to appear on your credit card statement.
Check the “Confirm” box
Click the “Request Refund” button
Click the big blue “Request Pass Refund” button
Heartfelt thanks to those who are able to donate to help support Hyperborea through this year. To those who cannot donate at this time, we TOTALLY understand and support you.
We can’t wait to see you all again soon, stay safe!