Ticketing

Ticket registration begins February 8th. General Ticket Sales open March 1 and closes May 13, 2019.

Tickets are $100 + service fees. Vehicles passes are $25 + service fees. We are only able to process ticket sales through our online system, using a credit card for payment.

Tickets are non-transferable. They also cannot be purchased by an unregistered party. Each registrant can only purchase one ticket.

If the $100 cost tickets is prohibitive to your attendance at Hyperborea, check out our Low Income Ticket (LIT) page for information about potentially getting the cost of your ticket reduced.

Register for tickets here

Ticket Process

Check out this short guide to the ticketing process, you can also scroll down further to find more detailed information regarding the ticketing process, minors, volunteer tickets and refunds.

If you have any outstanding questions you can email the ticketing team at: ticketing@tohyperborea.ca

A quick and easy guide to getting your ticket

  1. You must register here to be eligible to buy a ticket for Hyperborea: Crossroads. Registration opens February 8th 2019
    • Use the same name as your government issued ID when you register.
    • Log in to the ticketing system using your existing Username and Password from previous years. You can also reset your password if you’ve forgotten it, or you can create an account if this is your first time at Hyperborea.
  2. The randomized draw will occur on March 1st (See the Key Dates page for more important dates)
    • If you don’t register before the draw, you can register afterward to be placed on the waitlist.  
  3. If you are selected in the draw, you will receive a notification email. Congrats! You can now buy one (1) ticket and one (1) vehicle pass for yourself!
    • You will have a period of 24-72 hours to purchase your ticket.
    • If you do not purchase your ticket in that time, it will be released back into the ticket pool for another lucky Hyperborean to snag.
    • If you miss your time slot you can re-join on the waitlist.
  4. If you are not selected by the system, don’t worry! Check your position on the waitlist and give the ticketing system time to process those ahead of you.  
  5. If you decide you don’t want your ticket, release it back into the system for someone else.
    • Thursday, May 1 2019 is the deadline for ticket refunds for Hyperborea 2019. (See the Key Dates page for more important dates).
  6. Ticketing is 100% Will-Call. Make sure you bring your government ID to the gate get in.

A far more intensive guide to getting your Hyperborea tickets

Register each year!

To purchase a ticket for Hyperborea you must register to be placed in the ticketing system. You can log in with the same username and password as last year, but you register for a ticket each year to be considered for ticket sales for that year.

While the system is not first-come first-serve, registering in advance will ensure that you are considered for the first (and possibly only) allotment of tickets to be released.

Make sure your registration information is accurate and complete in order to be able to buy a ticket. When you register you will receive a confirmation email from ticketing@tohyperborea.ca. You can also log in to check your account status.

Legal Names Only (for registration)

You must use the name on your government-issued photo ID to register. Entry is 100% Will Call. We will use your ID to to confirm your identity at the gate. If the name on your ID does not match that on your ticket, you will not be allowed in.

Examples of identification that are acceptable include: driver’s license, state ID’s, passports and some military ID. The gate does not accept student ID’s, dental cards, library cards, etc.

Persons unable to provide a standard government-issued ID must contact ticketing@tohyperborea.ca. The deadline for an entry request with no government-issued ID is one week before the event (7 days in advance) at 12 p.m. EST. All information will be kept confidential.

Ticket Offers

Once ticket sale are open, offers are decided by random selection of those who have registered, and then by position on the wait-list. You can check your position on the waitlist at any time by logging into the ticketing system.

If there are fewer registrations than tickets available, everyone will be offered the chance to purchase their ticket right away!

Ticket Offers will be sent via email from ticketing@tohyperborea.ca and will indicate the deadline by which registrants must purchase their one (1) ticket and may opt at that time to also purchase one (1) vehicle pass for themselves.

If you do not buy your ticket in the allocated time period, your offer expires and the ticket will go back into the system to be offered to the next person on the waitlist.

Vehicle Passes

We will require all vehicles entering Hyperborea this year to have a vehicle pass. There are less vehicle passes than tickets, due to limited space for vehicles. We recommend carpooling with campmates, friends, and/or family. Only one (1) pass is required per vehicle.

After you purchase your ticket, a new link will appear that allows you to also purchase one (1) vehicle pass:

Registering after the first round of ticket sales

Anyone can register for a ticket after the initial draw and sale happens, but they will be placed at the bottom of the wait-list.

Volunteer Tickets

If you volunteered 8+ recorded hours in the previous year of Hyperborea, you qualify for a full price directed ticket for the subsequent year. These offers cannot be carried over to subsequent years (i.e you can’t use volunteer hours from 2017 to qualify for 2019 volunteer directed tickets, sorry!)

To ensure you receive the volunteer ticket offer, contact the department where you completed your 8 hours of volunteering last year.

If you have not received a ticket offer and think this is in error, please use this form to contact us. We will only respond to inquiries submitted through this form.

Refunds

If you decide to refund you ticket, it will be placed back into the system so the next person on the waitlist can purchase it. Once you opt to refund the ticket, the ticket is no longer available to you. You cannot show up at the gate to claim a ticket that was refunded.

Thursday, May 1, 2019 is the deadline for ticket refunds for Hyperborea 2019.

After that time, anyone who clicks their refund button will forfeit their ticket, and it will be released back into the system for the next person on the waitlist.

Group Registration

You can also assign yourself to a group of up to 25 people,. This does not increase your odds of getting a ticket, it merely ensures that you either all get a ticket, or none of you get a ticket.

If you wish to create a group, you can do so from the Group Management page found here. Other people can join the group by using your email address. Be aware: you will have to approve each person that is added to the group.

We suggest you only use this for people you absolutely need to camp with such as close family members (including minors) or people you’re sharing a place to stay with.

Tickets for Minors

The process for tickets for minors is different this year from previous years, so please read closely.

Simply put, ALL participants, regardless of age, must go through the same ticketing system this year. Participants between the age of 13 and 18 must register and purchase a ticket using the regular process described above, and identify themselves as a minor. They must also tag the full legal name of their accompanying guardian.

Participants aged 12 and under can attend for free, however, they must also be registered through the same system. There is no separate form for those 12 and under as there was in past years.

**IMPORTANT** For any participant who wishes to attend with their child or children, it is highly recommended they register as a group (details above) so either they all get tickets, or none of them do.

We require all minors to follow the procedure above so we can properly monitor the event’s population. ID is not required for minors, but all minors must arrive at the gate with the guardian they registered with. Any minor who does not arrive at the gate with their guardian will be turned away.

Things you cannot do

  1. Use the same email for multiple registrations. This can be flagged as system abuse and will result in being removed from ticket opportunities.
  2. Register multiple times for the same person. This can be flagged as system abuse and result in being removed from ticket opportunities.
  3. Buy tickets at the gate.
  4. Gift tickets to a friend. If you decide you don’t want to attend when you get a ticket offer you can “reject” and turn down the offer. That ticket will go to the next person on the waiting list. If you want to ‘gift’ a ticket to a friend they must still take part in the ticketing system. You must coordinate with them outside of the system to arrange payment.

Third-Party Services

Stripe and various Google products are the third-party services used in the processing of tickets. The ticketing system was created and refined by our friends at the Firefly Arts Collective, Lakes of Fire, and Flashpoint Artists Initiative. Registrants who encounter issues with the use of personal information on these products should notify ticketing@tohyperborea.ca.

If you have any outstanding questions you can email the ticketing team at: ticketing@tohyperborea.ca